We always offer Free Local Pickup and in some cases, free local delivery, depending on the size of the order. All orders will be shipped within 1-2 business days, excluding holidays and weekends. You will be notified by email when your order is shipped, or if there are any delays in processing your order.
Returns & Refunds
Returns are accepted within 15 days of original purchase. All items must be returned in their original packaging and accompanied by the purchase receipt. Upon satisfactory inspection of the returned items, you will be issued a full refund less any shipping costs. You, the customer, are responsible for return shipping.
Ordering, Payment and Pricing
We accept payment via Visa, MasterCard, Discover, American Express and check cards (as long as they are connected with one of the major credit card companies listed above). You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We do not store any credit card numbers on our servers. We're sorry but we do not accept checks or money orders at this time. We have a physical presence in California. All orders shipping to CA are subject to sales tax. Tax rates are based on the shipped to address.
You can check the status of any of your orders by logging into your account. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.
Updating Account Information
You can update your account information by logging into your account. This is the easiest and fastest way to make any changes to your current information. When you click on Account Login, you will be prompted to sign in with your email address and password. There, you will be able to update your email address and password, shipping and billing address, newsletter subscription preferences and other information.
The founders of Silvo Bearings have over 50 years of combined experience in the RV/Trailer and the online shopping/e-commerce industries. When you order from Silvo Bearings, you are dealing with knowledgeable, experienced professionals who are committed to provide you the best service possible.